Privacy Policy

1. Introduction

This Privacy Policy explains how Aim Academy ("Aim Academy", "the School", "we", "us") collects, uses, stores and protects personal information when you visit aimacademychittorgarh.com, submit an enquiry, or pay fees online.

By using this website you agree to this policy. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

We collect only the information needed to provide our services:

• Enquiry forms: student name, parent / guardian name, contact number and the class you are enquiring about.
• Online fee payment: student name, admission / SR number, class, parent / guardian name, mobile number, email address (optional), fee type, amount and remarks.
• Transaction details: transaction reference numbers, payment status, payment mode (for example UPI, card, net banking) and date and time, as returned by the bank.
• Technical data: IP address, browser type and pages visited, recorded in standard server logs for security and troubleshooting.

We do not collect or store card numbers, CVV, expiry dates, UPI PINs, net banking passwords or OTPs. These are entered only on the secure payment page of ICICI Bank and are handled entirely by the bank's PCI DSS compliant payment gateway.

3. How We Use Your Information

• To process fee payments and match them to the correct student account.
• To generate payment receipts and keep accounting and audit records.
• To respond to admission and general enquiries.
• To contact parents about payments, refunds or failed transactions.
• To detect and prevent fraud and misuse of the website.
• To meet legal, regulatory, tax and CBSE reporting obligations.

We do not use your information for advertising, and we do not sell, rent or trade it to anyone.

4. Online Payments & Security

Online fee payments are processed through the ICICI Bank Payment Gateway. When you click "Proceed to Secure Payment" you are redirected to the bank's secure page, where you choose your payment method and enter your payment details.

• All communication between this website, the bank and your browser is encrypted using SSL/TLS (HTTPS).
• Every request and response exchanged with the bank is protected with a secure hash (HMAC-SHA256) to prevent tampering.
• Payment status is confirmed directly with the bank before a payment is marked as successful.

5. Sharing of Information

We share personal information only when necessary:

• ICICI Bank and its payment processors, to complete your transaction (name, mobile, email, amount and transaction reference).
• Government, regulatory or law enforcement authorities, when required by law or a valid legal order.
• Our auditors and hosting service provider, under confidentiality obligations and only as needed to operate the website and keep accounts.

6. Cookies

This website uses only essential cookies, such as a session cookie that protects the fee payment form against misuse. We do not use advertising or third-party tracking cookies. You can disable cookies in your browser, but the online payment form may not work without them.

7. Data Retention

Fee payment and transaction records are kept for as long as required under accounting, tax and education regulations (generally at least 8 years). Enquiry details are kept for up to 2 years unless the student takes admission. Server logs are kept for a limited period for security purposes.

8. Children's Information

Information about students who are minors is provided by, and collected with the consent of, their parent or lawful guardian. It is used only for educational and fee-related purposes. Online payments should be made by a parent or guardian.

9. Your Rights

You may ask us to:

• access the personal information we hold about you or your ward;
• correct inaccurate or incomplete information;
• delete information that we are not legally required to keep;
• withdraw consent for optional uses of your information.

To make a request, contact the Grievance Officer below. We will respond within 30 days.

10. How We Protect Information

We use reasonable technical and organisational safeguards, including HTTPS encryption, restricted password-protected administrative access, server-side validation and limited staff access on a need-to-know basis. No method of transmission over the internet is completely secure, but we work to protect your information and will inform affected users of any significant breach as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Continued use of the website means you accept the updated policy.

12. Grievance Officer & Contact

For questions, requests or complaints about this policy or your personal information, contact the School Office / Grievance Officer: