Refund & Cancellation Policy

1. Overview

This policy applies to all fees paid to Aim Academy (operated by Aim Academy) through the online payment facility on aimacademychittorgarh.com, processed by the ICICI Bank Payment Gateway. Fees are paid for educational services. As a general rule, fees once paid are not refundable, except in the cases described below or where applicable law or regulation requires a refund.

2. When a Refund Is Given

3. When a Refund Is Not Given

• Tuition and other fees for any month or term that has already started.
• Admission / registration fees, once admission is confirmed.
• Examination or board fees already sent to CBSE or any other authority.
• Charges for events, activities or materials already provided.
• Payments made with incorrect student details where the amount has already been applied to an account and the error was not reported within 30 days.

4. Failed & Pending Transactions

• If your account was debited but the payment shows as failed, the amount is reversed by the bank to the original payment method. This usually takes 5 to 7 working days, depending on your bank.
• If a payment shows as pending, please do not pay again. Use "Check Again" on the receipt page or contact the School Office with the reference number. Once the bank confirms the result, the payment is either recorded as successful or reversed.
• If the reversal has not reached you within 7 working days, contact the School Office with the transaction reference number and we will follow up with the bank.

5. How to Request a Refund

1. Send a written request to the School Office, by email or in person, within 30 days of the payment date.
2. Include the student's name, admission / SR number, class, payment date, amount and the reference number or bank transaction ID from the receipt.
3. Briefly state the reason for the refund and attach any supporting document, such as a bank statement for a duplicate debit.

Requests are reviewed by the School accounts office. You will be told the outcome within 7 working days of receiving your complete request.

6. Refund Processing Time & Method

• Approved refunds for online payments are made only to the original payment method (the same card, bank account, UPI ID or wallet) through ICICI Bank. Online payments are not refunded in cash.
• Approved refunds are initiated within 7 working days of approval. The credit then usually reaches your account within 5 to 7 working days, depending on your bank or card issuer.
• Bank or gateway charges, if any were levied by the bank on the original payment, may not be refundable.

7. Cancellation of Payments

You can cancel a payment at any time before you confirm it on the bank's payment page, by closing the page or pressing "Cancel". No amount is charged. A payment cannot be cancelled once it has been completed successfully. If you paid by mistake, please follow the refund process above.

8. Service Delivery

The School provides educational services. No physical goods are shipped. After a successful payment you get an on-screen receipt immediately, and the payment is updated in the student's fee account within 2 working days. A printed fee receipt can be collected from the School Office on request.

9. Contact for Refunds

For refund requests or payment problems, contact the School accounts office:

The School reserves the right to change this policy. The version published on this page at the time of payment applies.